Our toys are crafted with high-quality, body-safe materials like medical-grade silicone and undergo rigorous testing. All of our products are certified by CE or FCC to ensure safety for internal and external use, so you can enjoy them with confidence.
Frequently Asked Questions
We're Here to Help You!
Product
Orders
Shipping & Delivery
Return & Warranty
How do I know if your toys are safe for my body?
Which type of lubricant is safe to use with my toy?
Water-based lubricants are compatible with all toy materials and are the safest choice. Avoid using silicone-based lubricants on silicone toys, as they may cause damage.
Can I use my toy in the shower?
Always check your toy's care instructions before using it in water. If it's rated as life waterproof, it’s not suitable for shower use. However, if it’s IPX7 waterproof, it can be safely used in the shower. When in doubt, feel free to reach out for guidance!
What’s the best way to clean my toys?
To keep your toys in top shape, clean them before and after each use with warm water and mild antibacterial soap, or use a specially formulated toy cleaner.
How do I charge my toy?
Check near the base of your toy for a “DC” marking to locate the charging port. For discreet toys, just place them in their charging case, close it, and connect the micro-USB charger to the back.
How long does my toy take to charge?
Our FeelingG toys reach a full charge in about 2 hours, so you’ll be ready to go in no time!
What are my payment options?
We currently accept PayPal for secure and convenient transactions.
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
Can I change or cancel my order after purchase?
Yes! You may change or cancel your order within 24 hours of purchase at no cost. However, once an order has been shipped, it can no longer be modified or canceled.
Will my credit card information be stored?
Rest assured, your information is never shared with third parties. For more details, see our privacy policy.
Can I apply more than one promo code to an order?
Only one promo code may be used per order.
Do you offer free shipping?
We offer free worldwide shipping for orders over $59. For orders under $59, shipping fees range from $5 to $15, depending on the destination country. If your country doesn’t appear at checkout, it unfortunately means we don’t ship there. For full shipping details, please refer to our Shipping Information page.
What will my package look like when it arrives?
We prioritize your privacy. All orders arrive in plain packaging with no identifiable labels, and your billing statement will show a discreet charge from FEELINGG.
Do you ship to P.O. Box?
P.O. Box, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.
Can I return the product?
We’re sorry to hear that your experience with our product wasn't fully satisfying. Due to the intimate nature of our products and for health and hygiene reasons, we cannot accept returns once the packaging has been opened. This policy is in place to ensure the safety and wellbeing of all our customers. We appreciate your understanding and are here to answer any further questions.
What should I do if my toy seems to be broken?
We offer a 90-day warranty from the date of purchase that covers manufacturing defects in materials and workmanship under normal use. Please note that our warranty does not cover damage resulting from improper use, handling, or accidents.
If you believe your product is defective and within the warranty period, here’s what to do:
Step 1: Contact us at support@shopfeelingg.com with your order ID, a description of the issue, and images or a video of the product to help us verify the problem.
Step 2: If the product issue falls under our warranty, we will gladly offer a replacement for any mechanical faults.
Additional Warranty Options: 5-Year Special Offer
If your product is out of warranty but has a defect, you can receive 50% off any product purchase. This offer is valid once per customer within five years of purchase. Please feel free to Contact us via support@shopfeelingg.com
Product
How do I know if your toys are safe for my body?
Our toys are crafted with high-quality, body-safe materials like medical-grade silicone and undergo rigorous testing. All of our products are certified by CE or FCC to ensure safety for internal and external use, so you can enjoy them with confidence.
Which type of lubricant is safe to use with my toy?
Water-based lubricants are compatible with all toy materials and are the safest choice. Avoid using silicone-based lubricants on silicone toys, as they may cause damage.
Can I use my toy in the shower?
Always check your toy's care instructions before using it in water. If it's rated as life waterproof, it’s not suitable for shower use. However, if it’s IPX7 waterproof, it can be safely used in the shower. When in doubt, feel free to reach out for guidance!
What’s the best way to clean my toys?
To keep your toys in top shape, clean them before and after each use with warm water and mild antibacterial soap, or use a specially formulated toy cleaner.
How do I charge my toy?
Check near the base of your toy for a “DC” marking to locate the charging port. For discreet toys, just place them in their charging case, close it, and connect the micro-USB charger to the back.
How long does my toy take to charge?
Our FeelingG toys reach a full charge in about 2 hours, so you’ll be ready to go in no time!
Orders
What are my payment options?
We currently accept PayPal for secure and convenient transactions.
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
Can I change or cancel my order after purchase?
Yes! You may change or cancel your order within 24 hours of purchase at no cost. However, once an order has been shipped, it can no longer be modified or canceled.
Will my credit card information be stored?
Rest assured, your information is never shared with third parties. For more details, see our privacy policy.
Can I apply more than one promo code to an order?
Only one promo code may be used per order.
Shipping & Delivery
Do you offer free shipping?
We offer free worldwide shipping for orders over $59. For orders under $59, shipping fees range from $5 to $15, depending on the destination country. If your country doesn’t appear at checkout, it unfortunately means we don’t ship there. For full shipping details, please refer to our Shipping Information page.
What will my package look like when it arrives?
We prioritize your privacy. All orders arrive in plain packaging with no identifiable labels, and your billing statement will show a discreet charge from FEELINGG.
Do you ship to P.O. Box?
P.O. Box, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.
Return & Warranty
Can I return the product?
We’re sorry to hear that your experience with our product wasn't fully satisfying. Due to the intimate nature of our products and for health and hygiene reasons, we cannot accept returns once the packaging has been opened. This policy is in place to ensure the safety and wellbeing of all our customers. We appreciate your understanding and are here to answer any further questions.
What should I do if my toy seems to be broken?
We offer a 90-day warranty from the date of purchase that covers manufacturing defects in materials and workmanship under normal use. Please note that our warranty does not cover damage resulting from improper use, handling, or accidents.
If you believe your product is defective and within the warranty period, here’s what to do:
Step 1: Contact us at support@shopfeelingg.com with your order ID, a description of the issue, and images or a video of the product to help us verify the problem.
Step 2: If the product issue falls under our warranty, we will gladly offer a replacement for any mechanical faults.
Additional Warranty Options: 5-Year Special Offer
If your product is out of warranty but has a defect, you can receive 50% off any product purchase. This offer is valid once per customer within five years of purchase. Please feel free to Contact us via support@shopfeelingg.com